Welcome to Tusker Tales. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

Tusker Tales(“we”, “our”, “us”) is an online platform offering eco-friendly, handcrafted and sustainable products. By using our website, you accept these Terms & Conditions and our Privacy Policy.

2. Use of Website

• You must be at least 18 years old to place an order.
• You agree not to misuse the website, hack, copy, or resell any content without permission.

• All product images, descriptions, and content belong to Tusker Tales and are protected by copyright.

3. Products & Pricing

• We make every effort to display product details accurately, but minor variations in color, texture or size may occur due to natural materials.
• Prices are subject to change without prior notice.

• All prices listed are inclusive/exclusive of taxes (modify as per your billing policy).

4. Order & Payment

• Orders are confirmed only after successful payment.
• We accept online payments through secure payment gateways.

• Tusker Tales reserves the right to cancel orders in cases of payment failure, suspicious activity, or stock unavailability.

5. Shipping & Delivery

• Shipping timelines may vary depending on location and product availability.
• Delays caused by courier partners, natural events or unforeseen circumstances are beyond our control.

• You will receive tracking details once the order is dispatched.

6. Returns & Exchanges

• Returns are accepted only if the product is damaged, defective, or incorrect.
• Eco-friendly products made from natural materials may have slight imperfections which are not considered defects.

• To request a return, you must contact us within [X] days of delivery. (Update according to your policy)

7. Cancellations

• Order cancellation is allowed only before dispatch.

• Once shipped, the order cannot be canceled.

8. Intellectual Property

All logos, product designs, content, images and branding visible on this website are the exclusive property of Tusker Tales. Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

Tusker Tales is not responsible for any loss, damage, or injury arising from product misuse, delay in shipping, or third-party service interruptions.

10. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the website means you agree to the updated version.

11. Contact Us

For queries related to orders, policies or website use, you can reach us at:
Email: info@tuskertales.in