At Tusker Tales, we take great care to ensure that your eco-friendly wooden products reach you safely, sustainably, and on time.

Order Processing

• All orders are processed within 2–4 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed and another notification when your order has been shipped.

• Each product is carefully packed using eco-conscious and recyclable materials to minimize environmental impact.

Shipping Time

• Domestic Shipping (within India): Orders are typically delivered within 5–10 business days after dispatch.

• International Shipping: Currently, we do not offer international shipping. We’re working on making our sustainable creations available globally soon.

Shipping Charges

• Free shipping on orders above ₹999 (India only).

• A small shipping fee will be applied for orders below ₹999, calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive an email with the tracking number and a link to track your shipment in real time.

Delays

While we strive to deliver your order on time, occasional delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or holidays. We appreciate your patience and understanding.

Packaging

All our packaging is 100% recyclable and plastic-free, aligning with our mission to reduce waste and protect the planet.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours at support@tuskertales.com with your order details and images of the package/product. We’ll do our best to resolve the issue promptly.