At Tusker Tales, every product is thoughtfully handcrafted and often made to order. Because of the nature of our craft, we do not offer refunds or returns once an order has been placed.

However, if your product arrives damaged or defective, we will gladly assist you.

Damaged or Defective Items

• Please email us at __ within 48 hours of receiving the order.
• Include clear photos or a video showing the issue along with your order details. Once reviewed and approved, we will process a refund or arrange a replacement, depending on the situation.

Notes

•  Requests made after 48 hours of delivery may not be eligible for review.
• Items must be unused and in their original condition for claims to be considered.