1. Processing & Delivery
Orders are processed within 1–3 business days after confirmation and payment.
Delivery takes 8–10 business days (includes crafting and dispatch time).
Delays may occur due to courier issues, weather, or holidays.

2. Shipping Charges
Free shipping on orders above ₹3,500.
A flat ₹100 fee applies to orders below ₹3,500.

3. Tracking
You’ll receive a tracking link once your order ships.

4. Delivery Issues
If your order is damaged, delayed, or lost, contact us at hi.tuskertales@gmail.com or +91 8976085993 within 48 hours of delivery.
Please share clear photos or a video of the issue for faster resolution.

5. Shipping Coverage
We currently ship across major pin codes in India.
(International shipping coming soon!)

6. Sustainable Packaging
All products are packed using eco-friendly, recyclable materials, in line with our sustainability ethos.